Posts Tagged ‘Service’
3 Reasons the Price Discounts You Agree to are Killing Your Business
How is offering the price discount your customer is asking for killing your business? This article is about three important ways the discounts you’re offering are affecting your company! Your value is not consistent with the price No way, you say? Yes, it
Read MoreFive Reasons You Should Stay at a Ritz-Carlton Once a Year
The first time I stayed in a Ritz-Carlton was in April of 1991 in St. Louis, Missouri. I went there for a work meeting and before that I had never heard of such a place. Growing up in Minnesota, we didn’t have any in our city. Amazingly, we still don’t. In May of 2005, I…
Read MoreAn Amazingly Small World….
According to Worldometer, there are about 7.3 billion people in the world today. Bangkok, Thailand is the 15th largest city in the world with about 14.3 million people. Even with this data, it’s humbling to me how small the world may be at times. My daughter, Anne Gaslin, is away for this year teaching fourth…
Read MoreHow Audi Lost a Sale and Maybe a Customer
I was informed by the Audi salesperson that the A6 is the largest selling luxury sedan in the United States. He seemed proud of this and was perhaps using this data as a means to make me feel smart because I already own one. Unfortunately, the interaction between he and his service department caused me…
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